Frequently Asked Questions
Everything you need to know before ordering
If you can’t find the answer you’re looking for, please get in touch—we’re always happy to help.
We specialise in laser engraving, laser cutting, custom 3D printing and personalised products for individuals, businesses and organisations across Australia.
We can engrave a wide range of materials including:
- Timber
- Acrylic
- Leather
- Glass
- Stainless Steel
- Aluminium
- Slate
- Promotional products
If you’re unsure about your item, simply ask—we’re happy to advise.
We commonly laser cut:
- Plywood
- MDF
- Acrylic
- Timber
- Cardboard
- Some plastics
We can also help with prototypes, signage and custom projects.
Absolutely! We’d love to help bring your idea to life.
Whether you have a sketch, a photo or just an idea, we can work with you to create something unique that’s made specifically for you.
In many cases, yes.
If you’d like us to engrave or personalise something you already own, simply contact us first so we can confirm it’s suitable.
Yes.
We love creating one-of-a-kind gifts and custom pieces, but we also produce multiple items for businesses, clubs and events.
Yes.
Some of our most meaningful projects have been personalised memorial keepsakes created to honour loved ones. We understand how important these pieces are and create every memorial with care, respect and attention to detail.
Every project is different, but most orders are completed within a few business days.
We’ll always provide an estimated turnaround time before we begin.
Yes.
We’re proudly based on the Mid North Coast of NSW and ship custom products throughout Australia.
For the best results we recommend:
- SVG
- AI
- DXF
Don’t worry if you don’t have these—we can often work from a photo
Simply head to our Contact Us page or send us a message through Facebook or Instagram.
Tell us what you’d like to create and, if possible, include photos, dimensions or reference images.
We’ll get back to you as soon as possible.